How to use CDMInternet?

Software requirements

Information concerning recommended web browsers can be found on information page of CDMInternet.

Logging to CDMInternet

Each visit in transactional part of CDMInternet begins from logging in to the application. In order to do that please prepare your client number and password or PIN number.

Client number is your 12-digit identifier which you can find in the agreement. You can use a shortened version of your client number by cutting the first digit i.e. 8 and the following zeros e.g. instead of 800000123456 it is enough to enter 123456.

In order to log in please enter Client number and press the button ‘Next’.

Then you need to enter the proper characters from your password and press the button ‘Next’. If you log in for the first time or you regenerated your PIN number instead of password you will be aksed to enter proper characters from your PIN number.

If you make a mistake three times during inputting data, the access to CDMInternet will be blocked.

If it is your first visit on page please refer to recommendations for service users.

Messages on page

"The given client's number or password is incorrect. Try again" This means that the client's number or password has been provided wrongly.

Instructions :

  • Check to make sure you have given the your right client number (12 digits or less as client numbers beginning with "8" and following “0” can be omitted). Try to provide it in once again. If you are not sure what your client number is, you can check it up in any branch.
  • Check if the Caps Lock button is not pressed on. The password is case sensitive.
  • Enter the client number and the password again. If you provide the wrong password three times, access to the CDMInternet will be blocked for 1 day or till the moment of logging correctly into the other direct services. Then follow the instructions under "Incorrect password, this channel has been blocked. The service will be unblocked after proper logging to TeleCDM service the same day, or automatically next day."

"Incorrect password, this channel has been blocked. The service will be unblocked after proper logging to TeleCDM service the same day, or automatically next day." It means that you have provided incorrect password for the third time and access to the channel has been blocked till the moment of logging on correctly into the other channels. The service could be unblocked in any branch as well.

Instructions :
In order to unblock the service, login correctly into TeleCDM.
If you enter the incorrect PIN number in TeleCDM, access to all CDM24 services will be blocked. To get access to CDM24,
you should visit any branch.

"This channel is blocked" It means lack of access to the CDMInternet because of entering the incorrect password three times in the row. Access can be unlocked in any branch or by logging in correctly to one of the other CDM24 channels e.g. TeleCDM.

Instructions :
In order to unblock the channel, log on correctly into TeleCDM.
If you provide the incorrect PIN number four times in a row in any of the channels, all the channels of the CDM24 will be blocked.
To unblock the channels, you should visit any branch.

"This channel is inactive" Access to the CDMInternet has been suspended.

Instructions :
To get access to the channel place the relevant disposal in any branch or contact the TeleCDM consultant.

"All CDM24 channels have been blocked. In order to unblock the channels call the Infoline at 801 140 490 or +48 22 591 24 90 or visit any branch." It means the automatic blockade of all channels in situations: giving the incorrect PIN number or password, when one of the channels has already been blocked,
giving an incorrect TAN for three times or placing
a request for generating a new PIN number.

Instructions :
Place a disposal to unblock the channels in any branch.

"Your connection with CDMInternet has been closed. In order to use CDMInternet please log on once more" It means that you logged out from CDMInternet successfully. Additionally, for security reasons there is automatic logging with logout form the CDMInternet in case of lack of activity in the channel.

Instructions :
If you wish to continue using the CDMInternet, press OK and login again.

"CDMInternet requires a different version of the browser"

Instructions :
Check if your browser fulfils the software and technical requirements (especially if browser, you are using has enabled JavaScript option).

"We are sorry that CDMInternet is not available at the moment" It means that there is no possibility to use CDMInternet at the moment.

Instructions :
Try to login to CDMInternet after a few minutes. If the problem still occurs, call Infoline at 801 110 502 or +48 22 591 25 95.

Emergency situations

If :

You have forgotten your password
You need to generate the new PIN number to CDM24 service by calling to TeleCDM consultant at 801 140 490 or +48 22 591 24 90, or in the branch. During first logging to the service you will be able to establish new CDMInternet password.

You have forgotten your Client number
You can check it in every branch.


In case of questions concerning CDM24, please contact with at the following phone numbers:

TeleCDM consultans (if you have got client number and PIN):
801 140 490 or +48 22 591 24 90 (every day from 7:00AM to 10:00PM)

CDMInternet conultants:
801 110 502 or +48 22 591 25 95 (every day from 7:00AM to 10:00PM)

You can also send an e-mail at: